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Volvo Cars West Springfield
989 Memorial Avenue
West Springfield, MA 01089
- Sales: 413-785-1631
- Service: 413-785-1631
- Parts: 413-214-6489
"Right first time in Time"
VOLVO LIFETIME REPLACEMENT PARTS & LABOR WARRANTY
CUSTOMER OFFER
To further enhance the Volvo ownership experience, Volvo Cars of North America LLC. is offering the Volvo Lifetime Replacement Parts & Labor Warranty. Volvo warrants to the original retail purchaser of each new genuine Volvo replacement part (excluding accessories and consumable parts as listed below) that such part installed at an authorized Volvo dealer will be free from defects in material or workmanship. This would exclude any outside influence. Coverage under the Lifetime Replacement Parts & Labor Warranty includes the labor to replace the covered replacement part. This warranty is nontransferable.
COVERAGE
Beginning with repairs dated on or after June 8, 2015, the original retail purchaser of a new genuine Volvo replacement part purchased and installed at an authorized Volvo dealer will be eligible for the Volvo Lifetime Replacement Parts & Labor Warranty. Parts and labor coverage under this Lifetime Warranty are only applicable when the new replacement part has been purchased and installed at an authorized Volvo dealer. Parts sold over the counter that are not installed by an authorized Volvo dealer are covered by Volvo's one year parts only warranty.
As part of the vehicle's normal service and maintenance requirements, certain parts need to be replaced due to wear and tear. Those parts are excluded from the Volvo Lifetime Replacement Parts & Labor Warranty. These parts include, but may not be limited to, the following:
• Batteries • Fuses
• Batteries for remote keyless entry • Rotors (excluding run out)
• Belts • Spark Plugs
• Brake Pads • Timing Belts
• Bulbs • Upholstery/rugs
• Clutch Lining • Wiper blades
• Filters • Tires (See Tire manufacturers warranty)
• Floor Mats
Parts installed as part of a collision repair performed by a Certified Volvo Body Shop and/or Non certified Body Shop are not covered by the Volvo Lifetime Replacement Parts & Labor Warranty.
DISCONTINUED PARTS
In situations where the genuine Volvo replacement part previously purchased and installed at a Volvo dealer are discontinued your Aftersales Market Manager will assist in finding an aftermarket alternative. Close consideration should be given when deciding on aftermarket source. The Aftermarket part will be paid for under the Volvo Lifetime Replacement Parts & Labor Warranty. If necessary subsequent replacement of the aftermarket part will be administered solely by the aftermarket source and not VCNA.
When a part is replaced under the Volvo Lifetime Replacement Parts & Labor Warranty and it causes the failure of a non-covered part, the non-covered part will also be covered. (For example an alternator fails under the provisions of the Volvo Lifetime Replacement Parts & Labor Warranty and the battery has failed as a result; the battery would then be covered.) When a part is replaced under the provisions of the Volvo Lifetime Replacement Parts & Labor Warranty and it fails, however it is then determined the failure was caused by another component failure, the replacement part would not be covered under the Volvo Lifetime Replacement Parts & Labor Warranty
RETAILER RESPONSIBILITY
It is the servicing retailer's responsibility to confirm eligibility for coverage before any repair is performed. Failure to properly verify coverage will result in claim denial. Note: Customer must be the original retail purchaser of a new genuine replacement part installed at an authorized Volvo dealer.
All Volvo Lifetime Replacement Parts & Labor Warranty claims are subject to:
• Verification of data.
• Parts testing.
• Audit.
CUSTOMER RESPONSIBILITY
When requesting warranty repairs on replacement parts, the purchaser must present evidence of purchase and installation (sales ticket or Repair Order showing payment to any authorized Volvo retailer in the United States) during normal business hours. The Volvo dealer should keep a copy of the customer's documentation with the Repair Order as support. Warranty repairs must be made only by any authorized Volvo retailer in the United States and the District of Columbia.